Engagement, remediation and channels to raise concerns

Engagement with value chain workers (S2-2)

Epiroc engages with upstream value chain workers primarily through social audits of suppliers and third-party audit programs. While direct engagement during Epiroc-led audits has historically been limited, we recognize that speaking directly with workers is the most effective way to identify potential impacts. To strengthen this, Epiroc initiated a third-party audit pilot in 2024, which was expanded to a program with more audits in 2025. These audits include on-site interviews and surveys with workers across all groups, including women, minorities, migrants, and workers with disabilities, ensuring that marginalized voices are heard.

Although these engagements do not provide a complete picture of labor and human rights conditions in the supply chain, they offer valuable insights into potential risks and inform remediation actions. For workers in lower tiers of the supply chain, Epiroc relies on external sources such as NGO reports, risk assessments and research to gain additional perspectives.

There is no single person responsible for engaging with value chain workers, instead operational responsibility is managed by different functions involved in sourcing. At Group level Responsible Sourcing reports activities on stakeholder engagement to the Sourcing Council and proposes actions for improvements.  

For downstream value chain workers (e.g., at customer sites), Epiroc has not established a formal engagement process. However, we use multiple channels, including the Responsible Sales Assessment (RSA), to understand potential impacts and customers’ practices related to worker rights, see more in ESRS S3. 

Remedy and grievance mechanisms for value chain workers (S2-3)

There are several channels to raise concerns.

• Third-party audit program: Workers can raise concerns during interviews and through anonymous surveys accessed via QR codes, ensuring accessibility and confidentiality. 
• Local forums and grievance mechanisms: In 2025 a pilot project in India identified existing forums where external workers at Epiroc facilities can raise concerns. The pilot showed that there were many good practices fitting to the concept of a grievance mechanism already in place. Based on this, a local Grievance Mechanism Policy and global guidance were developed. The entity now reports quarterly to Group Responsible Sourcing on grievances received at the local level. So far, there has been none reported. Over time, we plan to expand this pilot to other facilities around the world, following a risk-based approach.
• Epiroc Speak Up system: The Speak Up channel is open for external parties for confidential and anonymous reporting, but use is limited. Epiroc’s Speak Up policy includes safeguards against retaliation for individuals who report concerns to Epiroc. No severe human rights issues and incidents connected to Epiroc's upstream and downstream value chain have been reported through the Speak Up channel. Details are provided in ESRS G1.

Epiroc is committed to providing or contributing to remedy where we have caused or contributed to material negative impacts. For impacts that we are linked to by business relations in our upstream or downstream value chain, the responsibility for remediation lies primarily with the supplier or business partner that have caused the violation. Epiroc supports grievance mechanisms at supplier workplaces through our audit programs. When issues are identified through audits or grievance channels, we analyze findings, identify root causes, and work with suppliers on corrective actions to prevent or mitigate harm. Effectiveness is assessed through follow-up reviews and closure of corrective actions.