Policies for product safety (S4-1)
Our Code of Conduct (CoC), Sustainability Policy and Epiroc Safety and Health Principles set out our commitment to provide innovative, safe, and sustainable solutions and that customer safety is a top priority. Therefore, all products and processes shall be evaluated from a quality, safety, health, and environmental perspective to meet the demands of our customers, reflecting our commitment to ensure product safety across the value chain. Our approach to product safety encompasses the entire lifecycle, from the development of new products to addressing issues with products already in use. These principles guide our actions and decisions regarding product safety. Our commitments and approach to human rights, which stated in our CoC and Business Partner CoC, are the same for our customers, own workers as well as workers in our downstream value chain. For more details, see Policies for own workforce and Polices for workers in the value chain. No severe human rights issues and incidents connected to end users have been reported through the Speak Up channel. Details are provided in G1 Business conduct.
Epiroc’s Product Safety and Liability Policy establishes procedures to incorporate safety best practices, regulatory requirements, and lessons from incidents and audits into product design and manufacturing. It aims to ensure product safety while optimizing functionality, sustainability, and cost-effectiveness across all divisions, with the overall goal of producing safe, efficient, and compliant products. The policy also includes steps to follow in the case of an incident or accident involving or relating to Epiroc equipment. It applies to all products designed, manufactured, assembled, imported, exported, shipped or supplied by, or on behalf of, any company within the Epiroc Group.
SVP General Counsel has the overall responsibility for ownership of the policy, while each divisional President is responsible for implementing it within their division and ensure reporting of performance to the Group every year. At a local level, General Managers for each legal entity are responsible for ensuring that local procedures are in place, well known, followed and maintained to fulfill the guidelines and procedure in the policy.
As an ISO 9001 certified company, we adhere to internationally recognized standards that serve not only as a reference for product and service quality, but also as a comprehensive framework for structuring, managing, and continuously improving our internal processes, resources, and leadership. By applying this standard, we ensure that our quality management system and related policies are aligned with the interests of our customers and stakeholders, with a strong emphasis on safety and reliability.
All policies are available for all internal stakeholders in the Epiroc Way.