Actions and resources for affected communities (S3-4)
The Responsible Sales Assessment (RSA) and the Due Diligence process for Indirect sales channels are our key actions to support Epiroc’s commitment to the Code of Conduct, particularly the principle of supporting all internationally recognized human rights.
Responsible sales assessment
According to the UNGPs, our responsibility is to ensure that we do not cause or contribute to adverse human rights impacts through our own activities. We should also seek to prevent or mitigate adverse impacts that are directly linked to our operations, products, or services by our business relationships. With regard to where in our value chain our material IROs are placed, our customers have significant responsibilities. However, our company still has a role to play in ensuring that human rights are respected throughout our value chain.
Our RSA process enables us to gain insights about our direct customers, their reputation, and their standing within their local communities. We investigate concerns and potential risks related to the violation of human rights, corruption, and environmental impact, as well as their effects on the communities where they operate. Identified risks and issues are addressed by implementing mitigating actions. Epiroc does not enter a business relationship if significant risks are identified during the assessment. We also terminate a business relationship if significant risks are identified or reported during a relationship. Going forward we will continue to focus on strengthening the process and its quality including increased awareness and trainings.
Indirect sales due diligence
All indirect sales (IDS) channels, including but not limited to distributors, resellers, wholesalers, retailers, traders, catalogue houses, agents, sales representatives, and consultants promoting sales, are required to adhere to our BP CoC. We evaluate our IDS channels through a comprehensive due diligence process. For significant IDS channels, which represent the largest share of sales volume and operate in high-risk countries, we ensure they have confirmed compliance with our BP CoC. We apply stricter criteria for those operating in countries with the highest risk of corruption, environmental, and human rights violations. These are identified using a third-party risk analytics firm. In 2025, the total number of significant IDS channels was 294 (273).
Resources dedicated to the RSA or IDS due diligence process are not tracked independently; instead, they are incorporated into the overall expenditures at Group and entity levels. These actions do not require significant OpEx or CapEx. For actions related to affected communities up-stream in the supply chain, see information about Epiroc’s Responsible Sourcing Due Diligence Framework in Actions for workers in the value chain.
The effectiveness of actions and initiatives is continuously tracked and assessed through our goals and targets, see Metrics and targets as well as other qualitive measures and sources of information, for example from the RSA process and stakeholder engagement.